Terms and Conditions

1. About Us

These Terms and Conditions govern the provision of coaching services by Mindset + Mastery Ltd, a company registered in England and Wales (Company No. 16890773), registered office at 20 Wenlock Road, London, England, N1 7GU (referred to in these Terms as "we", "us", or "Mindset + Mastery").

By booking a coaching programme or purchasing any service from us, you agree to be bound by these Terms and Conditions.

Queries regarding these Terms should be directed to: [email protected]

2. Our Services

Mindset + Mastery provides trauma-informed coaching and chronic illness coaching programmes for professional women. Our services include:

• Self-Guided Programmes (Foundation, Momentum, Evolution)
• Connect: Group Coaching Experiences (Circle and Mastermind formats)
• Transform: One to One Coaching
• Integrate: Combined Coaching (dual specialism)
• VIP Transformation Intensives
• Bespoke Corporate Partnerships
• Triumph® Alumni Circle

Full details of each service, including duration, format, and investment levels, are set out on our website at mindsetplusmastery.com and in any programme-specific information provided to you prior to booking.

3. Coaching Is Not Therapy

Mindset + Mastery provides coaching services. Coaching is a forward-focused, goal-oriented discipline distinct from therapy, counselling, psychotherapy, or clinical mental health treatment.

Our services are designed for women who have completed or are not currently in acute clinical care. We do not provide crisis support, clinical intervention, or treatment for mental health conditions.

If you are currently experiencing a mental health crisis, are in active trauma treatment, or require clinical support, we ask that you speak with your GP or a qualified mental health professional before engaging with our programmes. By booking with us, you confirm that you are not in acute clinical crisis at the time of booking.

Nothing in our coaching sessions, materials, or communications constitutes medical, therapeutic, or clinical advice.

4. Booking and Agreement

A binding agreement between you and Mindset + Mastery is formed when you submit a booking or payment (in full or by deposit) and we confirm your place in writing (by email or through our booking system).

We reserve the right to decline any booking at our discretion, in which case any payment received will be refunded in full.

For group coaching programmes, places are strictly limited. Confirmation of your place is subject to availability at the time of booking.

5. Fees and Payment

Programme fees are as set out on our website or in any written proposal provided to you. All fees are stated inclusive of any applicable taxes unless otherwise specified.

Full payment upfront

Some programmes offer the option of full payment at the time of booking. Where you choose this option, the full programme fee is due immediately upon booking.

Instalment plans

Where an instalment plan is available for a programme, the schedule of payments will be set out in your booking confirmation. Instalment payments are due on the dates specified. Failure to make a scheduled instalment payment may result in suspension of access to programme materials and sessions until the outstanding balance is cleared.

We reserve the right to pursue outstanding balances through appropriate legal channels where payment is not received. All payments are processed securely through our booking and payment systems. We do not store payment card details.

6. Cancellation and Refund Policy

Group coaching programmes (Connect, Integrate)

Due to the nature of our group coaching programmes and the strictly limited number of spaces available (maximum 10 women per cohort), all payments for group coaching programmes are final and non-refundable once made.

If your circumstances change and you are unable to participate in your scheduled cohort, you may request a transfer of your place to the next available intake, subject to availability. Transfer requests must be made in writing to [email protected] at least 14 days before the cohort start date. No refunds will be issued in lieu of a transfer.

One to One Coaching (Transform)

For one to one coaching programmes, a 14-day cooling-off period applies from the date of booking, provided no sessions have taken place and no digital materials have been accessed. Refund requests within this period must be submitted in writing. Where sessions have commenced or materials accessed, the pro-rata value of services delivered will be deducted from any refund.

Self-Guided Digital Programmes

Due to the digital nature of self-guided programmes and immediate access upon purchase, no refunds are available once access to programme materials has been granted.

VIP Intensives

A minimum of 48 hours notice is required to reschedule a VIP Intensive session. Sessions cancelled with less than 48 hours notice will be charged in full. Sessions cancelled with more than 48 hours notice may be rescheduled once without charge.

7. Session Attendance and Rescheduling

For one to one coaching sessions, you may reschedule up to 24 hours before your session without penalty. Rescheduling requests made less than 24 hours before a session, or failure to attend without notice, will count as a session used from your programme allocation.

We understand that chronic illness and life's unpredictability can affect attendance. Where you are unable to attend a session due to a health-related reason, please notify us as soon as possible. We will make reasonable efforts to accommodate rescheduling in these circumstances.

For group coaching sessions, we are unable to offer individual session replays or replacements where a participant misses a group session. Recordings may be made available at our discretion.

8. Confidentiality

All coaching conversations are held in confidence. We will not share the content of your sessions with any third party without your consent, except where we are required to do so by law or where there is a safeguarding concern involving risk of harm to you or others.

In group coaching settings, all participants are required to maintain the confidentiality of other group members. What is shared in the group stays in the group. By participating in a group programme, you agree to uphold this commitment.

9. Intellectual Property

All programme materials, workbooks, frameworks, methodologies, audio and video content, and any other resources provided as part of your coaching programme are the intellectual property of Mindset + Mastery Ltd.

The Triumph® Framework® and associated trademarks are registered trademarks of Mindset + Mastery Ltd.

Materials are provided for your personal use only. You may not reproduce, distribute, share, sell, or use any materials for commercial purposes without our prior written consent.

10. Limitation of Liability

Mindset + Mastery provides coaching services with reasonable care and skill. However, coaching outcomes depend in significant part on your own engagement, commitment, and individual circumstances. We cannot guarantee specific results.

To the fullest extent permitted by law, our liability to you in connection with any programme or service is limited to the total fees paid by you for that programme or service.

We are not liable for any indirect, consequential, or economic loss arising from your participation in our programmes.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The most current version will be published on our website. Your continued use of our services following any update constitutes acceptance of the revised Terms.

Where a material change is made to Terms governing a programme you have already purchased, we will notify you by email.

13. Contact

• Email: [email protected]
• Phone: 0208 058 4508
• Post: Mindset + Mastery Ltd, 20 Wenlock Road, London, England, N1 7GU